A curse and a blessing
April 7, 2014 § 38 Comments
When Brendan Eich stepped in as a CEO, Mozilla and him were immediately faced a storm demanding his resignation because of his political opinions. To the best of my knowledge, none of those responsible for the storm were employees of the Mozilla Corporation and only 4 or 5 of them were members of the Mozilla Community (they were part of the Mozilla Foundation, which is a different organization).
When Brendan Eich resigned from his position as an employee of Mozilla, Mozilla was immediately faced by a storm assuming that Brendan Eich had been fired, either because of his opinions or as a surrender to the first storm.
Both storms are still raging, fueled by angry (and dismayed and saddened) crowds and incompetent news reporting.
We will miss Brendan. We have suffered and we will continue suffering from these storms. But we can also salvage from them.
Think about it. We are being criticized by angry crowds. But the individuals who form these crowds are not our enemies. Many of them care deeply about Freedom of Speech and are shocked because they believe that we are extinguishing this freedom. Others care primarily about equality, an equality that can seldom be achieved wherever there is no Freedom of Speech.
Freedom of Speech. This is one of the core values of Mozilla, one of the values for which we have been fighting all these years.
We are being criticized by some of the people who need us most. They are our users, or our potential users, and they are getting in touch with us. Through Facebook, through Twitter, through the contribute form, through the governance mailing-list, through our blogs, or in real life discussions.
Some will say that we should ignore them. Some will be tempted to answer anger with anger and criticism with superiority.
Do neither. They are our users. They deserve to be heard.
We should listen to them. We should answer their concerns, not with FAQs or with press releases, but with individual answers, because these concerns are valid. We should explain what really happened. We should show them how Mozilla is largely about defending Freedom of Speech through the Open Web.
So please join the effort to answer the angry crowds. If you can, please reach out to media and the public and get the story out there. If only one person out of a hundred angry users receives the message and decides to join the community and the fight for the open web, we will have salvaged a victory out of the storm.